Tag Archives: Marketing
CTRL ALT DELETE: @MitchJoel On Leadership,Sexy Marketing In A Digital Age | VIDEO
Article by Mila Araujo Google Profile+
Its time for a new age and a new approach.
Business “as usual” exists no more. As business owners, executives and upcoming professionals look to make sense of the current environment, Mitch Joel‘s latest book could not come at a better time. Ctrl Alt Delete reviews the essential aspects of what businesses must focus on to succeed and excel through this transitional time which he labels “purgatory”.
Mitch provides a valuable introspective that will benefit anyone, but perhaps the audience who will benefit most are those CEO’s and business leaders who are struggling with reservations about online investment, or those who do not “get it” at all.
This is not a book about social media, Facebook and Twitter. It’s about real business concerns. The stuff in the trenches, the stuff that produces profit and dollars. It’s serious.
At a time where the next steps seem unclear to many this book puts forth compelling examples and clarifies concepts as to why focus must shift for business to survive.
Mitch Joel is an author, podcaster and President of Twist Image – one of the largest independent Digital Marketing agencies in North America. He is known as a marketing and communications visionary, interactive expert and community leader. When I heard about his upcoming book, I expected to delve into Mitch’s brilliant marketing mind, but the book was far richer and focused on the essential mindset shifts required for business leaders to succeed in our evolving “business-scape”. This is not a book about marketing, this is a book about success, about adapting and understanding what it takes to serve the modern consumer. It is well suited to entrepreneurs, professionals, business owners and anyone looking to strengthen their business to respond to the needs of consumers in this ultra connected time.
Utilitarian Marketing is Sexy
Everyone wants to know what the next big thing will be. When it comes to marketing, Mitch discusses the need for businesses to embrace a “kind” culture and focus energy on looking for ways to enhance their consumers lives through their marketing efforts: give them something they need. In the video below, filmed during his presentation at 140 Montreal in May 2012, Mitch highlights one of the stories found in the book. It supports a key concept that he presents as Utilitarian Marketing.
If businesses can find ways to make their customers lives easier, remove the friction from their experiences, while keeping things as simple as possible, they will succeed and move forward through this “purgatory”. An important take away is the fact that people have moved from multiple screens to “One Screen” and that the majority of the consumers are on mobile, the key strategy needs to be to create something that the consumer must have. Taking advantage of the potential reach to the mobile consumer, companies will be fighting for valuable digital real estate, the app on their consumer’s phones.
A key piece of advice: It doesn’t have to be complicated.
The book warns people that perhaps too often, businesses have gotten so mixed into things that the levels of complication they have created are what hinder them. The answer: review, revise and keep it simple – do one or two things great. Reboot!
On Leadership & Charting The Path For the Future
Going into the second half of the book, I wasn’t sure what to expect, however I was pleasantly surprised. This section addresses a critical area of need in most businesses today: mindshift . As with any strong business approach, Mitch dissects the core of what is at the heart of any business: the individuals working within it. Although the book’s basis is in marketing, it doesn’t take long to realize that what is really needed to succeed in today’s environment is a complete switch of mindset to what he refers to as a digital first posture. A switch that must take it’s roots in the leadership of any organization and extend through to every single player.
From a personal perspective, having had numerous conversations with many leaders in the community and business owners from across Canada and the US, Mitch couldn’t be more on target. I’ve discussed similar concepts in previous posts here and here. We see this challenge every day, people who are resting on the laurels of how business was always done, not realizing that the consumer is changing. Pockets of people who stay away from our technological advancements, leaning on the excuse that “face to face” is the only way to go, are sadly misguided not realizing that indeed there is no substitute for face to face conversation and relationship building, but what the consumer is demanding, and where they are connecting and feeling value is through the little things that help them in their day to day lives.
Utilitarian marketing is not about taking away “relationships” and replacing them with computers, it’s completely separate. It is about reaching your consumers where they are, and giving them something they need. Tell me this is not where the core of value will be.
For those still on the fence, and not knowing where to go next, Mitch invites you into a personal dialogue and conversation via Ctrl Alt Delete, he takes the time to share with you many case studies, examples and even personal stories that help switch the reader’s perspective to understand what the implications are of the changes we are seeing in society. Clarifying what it will take within organizations to make that jump out of purgatory and into rolling success.
I strongly recommend this book, and look forward to hearing your comments and insights below.
- For those of you who are lost, pick this up for direction.
- For those of you who work for an organization who do not work on culture and think sales gimmicks or Facebook alone will save the business, pick this up and give it to the CEO. Not only will they thank you, but you’ll assure yourself a better work environment with an innovative culture for years to come.
- For those who miss the boat, or who wish to stay in the dark, enjoy the slow ride downwards because while others will reboot, adapt and shine, you’ll be left behind and as you look at your cell phone wondering why the lines aren’t ringing at your business you may look back and finally realize it’s because you chose to look another way.
For more insight from Mitch, you can subscribe to his weekly podcast here or follow his blog here. Ctrl Alt Delete is available on Kindle and through order on Amazon here, pick it up and start rebooting your business and your life. It’s time to move into the digital age with some solid leadership and innovation, this book maps a solid path and is a must read.
- Go…now & prosper.
Related articles
Stay tuned for my post appearing this week in the #BEALEADER community where I focus on the leadership aspect of the book & the benefits of being “Squiggly”. You can also check out the articles below, as well as Mark Schaefer’s post from today: Carving a path through leadership “hell” with Mitch Joel.
Keep It Simple: Content Marketing & The 7 Step Recipe for Success with Clients
Oftentimes when you give a formal name to something, the initial concept which it is based on grows into what seems to be a heavier, more complex issue. Content marketing is a huge case in point. The term has become so important in online marketing success, that people are often intimidated by the concept.
- What are we going to write about?
- What kind of “content” can we use?
- We don’t have the time, how on earth will we figure this all out?
What does it take to be engaging?
The answer is simple, it doesn’t come from hours of sitting around meeting tables writing content topics and editorial calendars. It comes from taking the issues and interests of your target population, listening to your employees and your customers and simply extending responses to the online world.
Java U, a Montreal based coffee shop had an awesome example of “real” content that makes for great community engagement. Aside from having great coffee, the staff who works at the Ste-Catherine Street location are always friendly, and quite “engaging”.
They smile at you, they remember your favorite drinks, and when you talk to them, they are genuinely interested. They make it pleasant to come and see them. They take the time to know you. Does this sound the the recipe for success when managing a brand online?
Brilliance & Authenticity Come Naturally
A few months ago I noticed something new at their cash. Instead of having a simple tip jar, they started putting out two tip jars, and on each one they would write something different. What they chose to spotlight often allowed for some expression of personal taste or style. The first one I really noticed was “IronMan” or “Batman” (see photo in the collage below).
Where did this idea come from? Was it a long meeting where the top officials at Java U sat down and drafted hundreds of options? Or had a long discussion on how to come up with some “engaging activities”? Was it out of a marketing book? The idea has been in the franchise for years, and the weekly topics come from Phaedra, one of the Java U employees who so obviously cares and loves her job. With simple execution and leadership values that not only allow for but appreciate & encourage creativity at work, this totally fun and easy idea keeps clients smiling.
@JavaUMTL on Ste. Catherine employees are given the opportunity to be creative. I love their tip jar campaign, where every week they put choices for people to “cast their vote” This week: “Don Draper or Don Draper?” I guess the choice is obvious here!
I asked Janet Lane, inspiring leader and General Manager for all the Java U stores about the initiative, here’s what she had to say:
“This is why I love hiring artists in the cafes – they are always full of creativity and know how to spark customer relations…..Phaedra who comes up with the weekly ideas is awesome!” She also added, “Bimal Das, is doing an awesome job of managing that store and always comes up with customer centric ideas, like keeping the loyalty cards on the wall so customers who don’t want to carry them around, always have them nearby.”
Sometimes the best examples of strong content marketing & outstanding service come from the simplest ideas.
So what’s the recipe for success in business which also carries through online? It’s simple:
- Hire people who care
- Create an environment where creativity is not only appreciated, but encouraged
- Spotlight your employees and your customers (notice how Janet attributed all this success to her awesome barista & store manager?)
- It doesn’t have to be complicated, if it makes your customer smile – you’ve won.
- Encourage participation with your efforts – but don’t make people go out of their way! The tip jars show clients you car about their opinion, their choice – yet don’t ask them to do anything out of the ordinary.
- Provide light entertainment and a possibility for discussion.
- Be consistent. The tip jar topics change every week. I for one look forward to seeing what Phaedra comes up with! It always makes me smile. Do something that keeps people coming back and having fun.
Some of the tip jar “campaigns” from Java U over the past weeks. It doesn’t have to be complicated to draw people in.
Yes, there is a lot more to content marketing than just one campaign, but the lesson from this very simple idea is as solid as they come – it doesn’t have to be complicated, it just has to relate to your clients and give them some value.
Next time you are racking your brain struggling to think about what you can write about, take a moment, look around ask the people on the front lines of your business what they think. Take the pressure off – a little creativity and fun might just solve all your problems and win the hearts of some new fans.
Giving that little extra:
Want to be inspired by what some other businesses do to make their customers feel special? Check out Stan Phelps’ excellent book: “What’s Your Purple Goldfish: How to Win Customers and Influence Word of Mouth“ The Ebook is free on Amazon, today only and a great place to get inspired.
It’s the little things that often make the biggest impact.
What do you think? What kinds of small gestures or ideas have you come up with in your business that yielded high engagement or results?
Social Connections | To Friend or Not To Friend : You had me at Subscribe
My friend and Social Media Consultant, Linda Bernstein came up with a good question on her Facebook status, she wanted to know if people friend people whom they do not know. It’s a great question that many people have varied perspectives on. Some people think of Facebook as a place they are building a community, whereas others keep it simple including only “real life” friends, in some cases, colleagues and co-workers.
Facebook is a very particular social network, and the way one handles it, should be different in strategy as compared to a Google +, Linked In, or Twitter.
Social Strategist and Consultant Gigi Peterkin had a great comment to add to the discussion. You can check her out at http://gigipeterkin.com
Who will you let into your inner circle?
In this post, I am going to focus on the Facebook question as it pertains to individual accounts and not pages.
The first thing I want to clarify here is that Facebook has privacy settings that allow you to keep your information private. Facebook also allows
It’s Your Blog – Own it. Beyond The Usual Rules For Blogging Success
Blogging effectively takes a lot more than just writing.
If I asked you what the top most important things in blogging are, what would you say?
- Write “interesting content”?
- Be relevant?
- Keep it short?
- Use SEO?
I’ll bet you’ve heard those all before. What if I told you, yes thats important, but that being sharable and creating the easiest ways for people to interact with you and follow you are important factors to building your audience and having an impact?
Changing The Buzz Words in Social Business: “The Impact Equation” Delivers #ImpactEQ
The Impact Equation by New York Times bestselling authors Chris Brogan & Julien Smith is set for release on October 25th. I was thrilled to get an advance copy for review and am so honored to be able to share my experience in reading it with you here.
First things first, a little Q&A on who should read this book. In case you’re wondering if this book has something in it for you.
Q1: I’m just a business person, not a social media expert, is this book right for me?
A: Yes. It’s perfect for you. No social media mumbo-jumbo here. Just practical, real life information that you can understand and apply to your life and business right away.
Q2: I’m in the field, I’m already a “social media expert”, why would I read this?
Aviva Empowers Communities for a 4th Year Starting Today @AvivaCF #BeTheChange
The Aviva Community Fund Launches this week for it’s 4th consecutive year. This social media based contest puts the power into the hands of the communities around them to have a vote and make positive change possible with much needed funding. The Fund has given away millions of dollars to grass roots organizations and individuals who have come up with ideas to make positive change in their communities. You can check out previous winners here.
“I wanted to make a difference in my community for all children with disabilities, so how could I pass on the opportunity to enter the Aviva Community Fund?” said Kelly Meissner, idea generator behind 2011 Aviva Community Fund Winner Kate’s Kause. After winning $60,000 Kate’s Kause was able to build a fully accessible playground for the entire Elmira, Ontario community to use.
Starting today, Canadians can go to AvivaCommunityFund.org to submit ideas that will have a positive effect on their local community. After rallying support from friends, family, neighbours and co-workers, the most popular ideas will have a chance to be funded with the $1,000,000 Aviva Community Fund.
In the competition’s first three years, Canadians overwhelmingly answered the call proposing over 6,000 ideas and casting more than six million votes in support of causes from every province and territory.
Speaking about Change
I am really honored to be Aviva’s Quebec Speaker at the Community Fund Launch, where I where I will be highlighting some of the amazing opportunities this project gives business people and individuals to really get involved in supporting their communities.
Not only does Aviva give an opportunity to communities to grow and receive support for their positive change ideas, they also give their brokers an opportunity to support the projects in their areas. A great way for an insurance company to give back on many levels.
This competition not only uses social media to help spread the word, and allow people everywhere to support these local organizations, but it also creates a pattern of engagement that extends far beyond the contest itself. I wrote about this last year on 12 Most, and I invite you to continue reading below to learn about the 12 Most Ways Aviva Community Fund Excels at Community Giving.
You can also check out the ideas starting to appear here, and remember it doesn’t cost you anything to support a cause, just a click of support every day to help your favorite cause make it through to round two!
12 Most Charitable Ways @AvivaCF Excels in Community Giving
by Mila Araujo
What if I told you I had a million dollars to give away, and all you had to do to get part of it was to send me your request and if you could get your friends to support you, I’d hand it out? What would you do?
Well the Aviva Community Fund is doing just that, but they aren’t throwing it at you directly, they are giving it to your community so that not only you benefit, but your whole area can share the wealth, improve your life, your family’s and everyone around you.
What really sets this social good project aside from the rest is that it is not just a giveaway, its a competition. A competition that touches every single area of community in a positive way, and all anyone has to do to make it happen is embrace the idea of community. The true idea of working together and seeing the results of teamwork for social good.
Here are the 12 Most ways that @AvivaCF Excels in Community Giving
1. Its about getting what you need
Want a million dollars? Well you can’t get it yourself. You need your friends, your family, your community to get involved. Doing this instantly creates positive energy in your group. In today’s world we are often too busy to talk to each other, to take the time out to stop and connect with those around us.
Social Media Timing is Everything: Understanding Automation’s Role in Community Engagement
Robot (Photo credit: ewen and donabel)
Are You a Robot?
We have heard a lot of talk lately about the risks of automation in social media. Many people seem to believe that automating tweets, or posts work against social media best practices. In particular, genuine communication.
I think that the key to assessing this is in knowing the objective of your social media activities. In addition, the role that your social accounts are playing for the community they serve.
Manpower is a huge issue in this as well. Do you have a community manager who is dedicated to only running social media, or do you have social media as a “part” of the person’s role?
Automation used right doesn’t mean “impersonal”
There are positive ways that automation can be used which also respect and maintain the human touch. Here are some examples:
1. Scheduling Updates that contain photos, videos or your own posts to strategically appropriate times on both Facebook and Twitter
This content should be generally in line with your objectives, and the message you want to share within your community. There is no reason not to schedule these things. It allows you to be consistent. A huge factor in establishing a strong social media presence.
2. Scheduling distribution of articles via Twitter or Facebook so that the proper exposure is attained on peak hours in multiple time zones.
3. Automation responds to various needs and can help teams work together
Automation lends a Helping Hand in Time Management
Where “Automation Is Anti-Social” – What Not to Do.
It’s all about Balance
- Time for Blogging or other content creation
- Time for broadcasting the content
- Time for dialog and interaction based on the content & Identifying Opportunities for engagement elsewhere (ex: Social Search) <;- The most important aspects
- Time for analysis of interaction and results
The Appropriate Use of Automation
Automation does not Equal Auto-Pilot
- What is the acceptable delay to respond to comments on Facebook, Twitter, Your Blog?
- This will depend on the nature of your business, and the role your sites play.
- Itemize the type of content your organization is willing to automate.
- Example, blog posts, photos, videos, status updates, Direct Messages. Make sure to answer the question for yourself, what value does automating the selected items give your public, and your company. What are the potential risks?
- Ensure that there is a regular check point to follow through on these automated posts.
- Will it be every day, every hour? Set an expectation so you don’t lose yourself in the automated process. You want to respect the whole reason you are using automation – to stay connected. Leaving it on Auto-Pilot is not acceptable, and in theory does not meet the reasons you are doing it in the first place!
Providing Value
Do you use automation to expand your capabilities in social, or were you thinking it could just put your activities on auto- pilot while you head out to the beach?
What do you think?
Do you have any tips to add?
Navigating The Buzz of Branding: Start Here.
People aren’t looking for an ad,they aren’t looking to buy something.They are looking for a connection.
How do you do that? #branding
When Search Engine Giants Turn to Print – Your Marketing Strategy
Fading printers sign on an old stone wall – is print a thing of the past?
According to a recent infographic focusing on the demographics of online users, over 66% of adults are connected to a social network. According to Internet World Stats, as of Dec 31, 2011 over 78% of the North American Population is connected online. With information like this, it’s clear why there has been a surge in internet marketing, social media marketing strategy and a rush of forward thinking companies looking to find ways to reach the population in these areas.
The challenge for companies working on marketing strategies is balancing the investment into the online world with traditional media. Many are of the mind set that traditional media is dead, or soon will be. However, we need to consider that although everyone may be online, they still live in our offline world which is scattered with opportunity. When building a brand, or reinforcing one, it has never been sufficient
Fast Track Marketing: QR Code Driving Fans Closer |Strategy|Engagement
QR Codes are a tough sell in social media circles. Despite this, the average consumer surely sees multiple codes a day scattered on business cards, ads on walls, magazines, newspapers, billboards, TV ads, and even restaurant menus. In recent research from ScanLife, a popular QR Scanning App, the data not only shows consumers scanning when they are on the go, but even when they are at home! If that doesn’t indicate increasing comfort with the convenience of the QR method of communication, I am not sure what does.
Why do so many oppose them in the social marketing field? The QR code may seem “boring” to a graphic artist, or annoying to a social marketer, but to the average consumer armed with a smart phone and a scan app, I’d go as far as say it can be magical. You never know what lies behind the code until you see it.
Go ahead, scan me 
~Wasn’t that fun?
The State of Mobile
According to Cisco‘s Mobile Forecast Highlights, in North America, the number of smartphones grew 58% during 2011, reaching 138 million in number. They further predict, in their VNI Mobile Forecast Highlights, 2011 – 2016 that in North America, the number of smartphones will grow 1.8-fold between 2011 and 2016, reaching 253 million. Why is the potential application of QR coding important? Look at it as your added opportunity to entice the mobile user, to connect somewhere that everyone is becoming increasingly more comfortable.
According to a recent Scanlife report in the second quarter of 2012, the company’s QR codes got 16 million scans, almost 10 million more than what it saw in the second quarter of 2011. in addition the rate of scans per minute Scanlife is seeing has increased by 5 times compared to the same time last year. You can check out a pretty awesome infographic here.
Why Aren’t You Seizing The Opportunity?
QR Codes are one of the easiest ways for consumers to easily respond to an ad, and get the information they are looking for. They allow the
