#custserv Archives - Page 3 of 4

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The Art of Blogging – Emerging Culture in Communication

I recently decided to try a new idea in blogging. I was driving down to Blog World New York (a 6 hour drive) and I found myself really wanting to blog. It's rare that I have such long stretches of time to simpl...

Social Consumerism and The Great Divide | Social Business Values

As more and more brands are learning how to do social business and integrating social mindsets into all areas - the divide between the traditional business (non-social), and the social business is evident. For...

Is Pinterest the New Mall of America? The Shopper’s Playground? #SMM #Study #Marketing #BrandChat

Recent Studies Suggest Pinterest is More Successful at Click Through Sales Then You Might Think. In view of this, a discussion on strategy and potential opportunities. Is it time to rethink Pinterest? This ...

The Battle of Influence – Customer Service and PR at the Core | Klout & Kred

What's it really about. The debate over the accuracy of various "Influence" Measurement tools has been a popular one on Twitter. What this story is really about though is not who the king of measuring influenc...

5 Mindsets on Social – Bringing The Heart of Your Business Into Focus | #custserv

This post continues my series, which began with “If You Don’t ‘Get’ Social Read This.” The series focuses on clarifying some popular misconceptions about Social Media, and spotlights some of the trends and p...

Strategy: Get Smart with Social Media Contests – Getting Results That Stick

"Need more followers? Hey, why not have a contest!" More and more, one of the strategies suggested in gaining readership, fans or followers are contests. You hear about this, think its a great idea, decide what...

In Social Media, It’s the “Nice Guys” Who Win | Accountability |Customer Service | Leadership #custserv

Who hasn't heard the saying "Nice guys finish last"? For the most part, every "nice guy" (and gal) out there has probably thought it at one point or other in the business world as some strange turn of events le...

Why Social Media is Not “Just for Major Brands” – It’s For You. | #Custserv #140MTL #CEX

In my post "If You Don't 'Get' Social Read This" I compared your online presence to a store, if you just have a web page up with a form that allows you to sell your product, it's like having a store with no one...

How to Use Storify The Right Way to Engage Community & Wow Customers

Storify is a tool that many people have probably not given enough consideration to from the business perspective. It allows an opportunity for bringing engagement to a new level by joining community, building ...

One Minute in Exceptional Service | Customer Experience #in #CustServ

An example of outstanding customer service attitude, from somewhere I did not expect. It all started at a red light. We spend a lot of time training customer service people how to deal with conflict, how to ...

Should You Guest Post For SEO? 5 Things to Consider and Important "No Follow" Guidelines

Google Search Console Tips (formerly Webmaster Tools) to Fix Your Site And Improve Your SEO

Updated: In Depth Overview of Using #Periscope + Tips to Broadcasting & Building Community | VIDEO |

12 Most Quizzical Questions to Ask Before You Take a Social Media Job

One Minute in Exceptional Service | Customer Experience #in #CustServ