Featured Archives - Page 5 of 6

One Minute in Exceptional Service | Customer Experience #in #CustServ

An example of outstanding customer service attitude, from somewhere I did not expect. It all started at a red light. We spend a lot of time training customer service people how to deal with conflict, how to ...

Learning the Art of You: The Marriage Between Your Online Persona and Your Personal Views

How far are you willing to go? This post touches upon another area of concern that people mull over when trying to figure out how to "be" in the online world. Continuing on my series based on the common miscon...

If You Don’t “Get” Social – Read This

This is part of my series "I Don't Get Social" inspired by some conversations I had at an industry event, where it became really evident to me, people really don't get Social. It's become far more complicated ...

Eric Sicotte’s Golden Rules for Success in Start-ups & Business #Leadership @ericsicotte

Eric Sicotte, is CEO and founder of APOLLO AGENCY and SICOTTE Recruitment, known as Montreal’s Über recruiter, and former Marketing Director of Canada’s largest independent financial group. He is also the comme...

Introducing a Spectacular Speaker Line Up #140MTL #Montreal – Part I

With the call for speakers coming to a close and things falling beautifully into place for the upcoming #140Conf Montreal, we thought that as we enter the final days of early bird registration we would warm you...

Social Media Perspectives – A #CustServ Emergency Response Back Up Plan – Think, now.

Social Media, your easiest route to keeping service going with a smile in an emergency. Due to a gas leak which effected our entire area, our Montreal (Westmount) offices had to be closed. As a result, the c...

4 Key Reasons to Go Mobile | Social Media Marketing |

Mapping out how Small Businesses, Representatives and your personal "Brand" can extend the reach. ...Continued from Let’s start speaking the same language | Branding & Communication. Which focuses on cl...

A New Approach on Branding & Communication – Mobile Marketing

We've gone social. We don't need to write about how we've done it anymore, everyone is connected - in one way or another - we are all online. Despite this, some people are isolated from us, people we wa...

The Flinch by @Julien | Leave what you knew behind | Achieve Anything

This is a brilliantly written journey, exposing the truth -> what was put into our being as a tool for survival, what was once the key to our success, in today's society is one of the greatest hindrances to ...

How a simple change took hours| 10 Learning Points for #Custserv in 2012 | Customer Service Challenges

I had a very interesting customer service experience today with my cellular phone provider. Interesting because it covered so many of the elements of Customer Service challenges consumers and companies face on ...

Should You Guest Post For SEO? 5 Things to Consider and Important "No Follow" Guidelines

Google Search Console Tips (formerly Webmaster Tools) to Fix Your Site And Improve Your SEO

Updated: In Depth Overview of Using #Periscope + Tips to Broadcasting & Building Community | VIDEO |

12 Most Quizzical Questions to Ask Before You Take a Social Media Job

One Minute in Exceptional Service | Customer Experience #in #CustServ

Eric Sicotte’s Golden Rules for Success in Start-ups & Business #Leadership @ericsicotte

The Flinch by @Julien | Leave what you knew behind | Achieve Anything

How a simple change took hours| 10 Learning Points for #Custserv in 2012 | Customer Service Challenges